Refund Policy

1. Subscription Refunds

1.1 Cooling-Off Period (EU Customers — Statutory Right)

Under EU consumer law, EU consumers have a 14-day right of withdrawal from the date of subscription. To exercise this right, contact support@sami-agent.com within 14 days of your initial subscription payment.

1.2 Monthly Subscriptions

• Within 14 days of initial subscription: full refund (subject to 1.1)
• After 14 days: no refund for current month; subscription cancels at end of billing period
• Pro-rated refunds: not provided for partial months unless required by law

1.3 Annual Subscriptions

• Within 14 days: full refund (subject to 1.1)
• After 14 days, before 90 days: pro-rated refund of unused portion, minus a 10% administrative fee
• After 90 days: no refund; subscription cancels at end of annual term

1.4 Team Plans

Refunds calculated per seat using the same rules above.

1.5 Enterprise Plans

Refunds governed by individual Enterprise Agreement.

2. Non-Refundable Items

• Plan quota or credit-pack usage already consumed during the billing period (token or inference usage processed against your subscription or purchased credits)
• One-time setup fees
• Custom integration fees once work has commenced
• Subscriptions terminated for violation of Terms of Service or Acceptable Use Policy

3. How to Request a Refund

Email support@sami-agent.com with:

• Account email
• Reason for refund request
• Date of charge

We will respond within 3 business days.

4. Processing Time

Approved refunds are processed within 10 business days to your original payment method. Bank processing may add 3–7 additional days.

5. Chargebacks

Please contact us before initiating a chargeback. Chargebacks initiated without prior contact may result in account suspension. We will work in good faith to resolve any billing disputes.

6. Special Circumstances

We may at our discretion offer refunds outside this policy in cases of:

• Prolonged service unavailability affecting your use
• Confirmed material defects affecting use
• Documented financial hardship (case-by-case)

Contact

• Billing: contact@sami-agent.com
• General support: contact@sami-agent.com